General Conditions of Sale

🍂 SCI Les Gîtes de Pétrocoriis

Article 1 - This seasonal rental contract is exclusively for the rental of accommodation provided by SCI Les Gîtes de Pétrocoriis, located at 36 Chemin de Polignac, 24750 Boulazac Isle Manoir.

Article 2 - Duration of stay: The tenant signing this fixed-term contract may not, under any circumstances, claim any right to remain on the premises after the stay has ended.

Article 3 - Contract conclusion: The booking becomes effective on the day it is made, subject to the conditions set out below (this does not apply to Online Travel Agencies/OTAs, which have their own terms of sale).

The rental agreement concluded between the parties may not, under any circumstances, benefit third parties—whether individuals or legal entities—even in part, without the owner's written consent.

Any breach of this provision may result in the immediate termination of the rental at the tenant's fault, with the rental proceeds remaining the property of the owner.

Article 4 - No right of withdrawal: In accordance with Article L221-28, 12° of the Consumer Code, bookings for accommodation services provided on a specific date or during a specific period are not subject to the 14-day right of withdrawal. However, the client may cancel their booking in accordance with the cancellation terms specified at the time of booking and in Article 5 of these General Terms and Conditions of Sale.

Article 5 - Cancellation by the tenant: Any cancellation must be notified to the lessor via telephone call, registered letter (postal or electronic), or through the booking websites if the reservation was made online.

a) Free cancellation: The guest may cancel their reservation at no cost up to 2 days before the scheduled arrival date. If a payment has already been collected, it will be fully refunded according to the terms of the payment method used.

b) Late cancellation: In the event of a cancellation less than 2 days before the arrival date, a cancellation fee equal to 30% of the total cost of the stay will be charged. If a deposit or a 30% pre-authorization has already been captured, it will be applied toward the payment of these fees.

How the hold works:

The 30% amount is merely held on the guest's card; it is not debited. This hold is applied automatically 2 days before arrival. No automatic charge takes place.

Automatic release: If no action is taken, the hold is automatically released after 30 days, or it may be released by the host upon the guest's arrival. The funds then become available again on the guest's card.

c) No-show: If the guest fails to arrive on the scheduled date without having cancelled their reservation, the stay will be considered a "no-show." The applicable fees will be those specified in the cancellation policy accepted at the time of booking.

d) If the stay is cut short, the rental cost remains due to the host. In such cases, no refunds will be issued.

Online Payments:

Direct bookings must be made through our official website, using the secure Amenitiz booking engine.

1. Full Payment

30% of the total amount is charged starting 2 days before arrival.

The remaining 70% balance is automatically charged on the day of your arrival via credit/debit card (processed through Stripe).

In the event of cancellation 2 days before arrival or a no-show, a 30% fee applies, in accordance with the terms of sale.

Should the guest choose to depart early, no refunds will be provided for unused nights, unless otherwise required by law.

2. Payment arrival

A pre-authorization for 30% of the total stay amount is placed on your credit/debit card starting 2 days before arrival.

The full balance (100%) is due upon arrival and may be paid via credit/debit card, bank transfer, bank check, or ANCV "Chèques-Vacances" (paper vouchers or ANCV Connecte), depending on the payment methods accepted by the establishment.

In the event of cancellation 2 days before arrival or a no-show, a 30% fee applies, in accordance with the terms of sale.

Should the guest choose to depart early, no refunds will be provided for unused nights, unless otherwise required by law.

Article 6 – Cancellation by the owner: The owner shall refund the full amount paid by the tenant.

Article 7 – Arrival: The tenant must arrive on the day and at the time specified in this contract. In the event of a late or delayed arrival, the tenant must notify the owner.

Article 8 – Reservation dates may be changed subject to availability.

By making a reservation, you agree to all the conditions mentioned above as well as the house rules.

🛏️ Linen:

INCLUDED:

Provided linen:

- Bath towels, bed sheets, tea towels, blankets, and duvets (per person). Additional linen available for an extra charge.

Not provided: pool towels, sheets for the baby travel cot.

Baby equipment included (upon request): 1 travel cot and 1 high chair; other baby accessories are not provided.

📍 Cleaning:

Please leave the accommodation clean upon your departure:

- Wash and put away the dishes

- Empty the trash bins

- Vacuum and mop the floors

- Clean the bathroom (sink, shower, toilet)

- Return furniture to its original position if moved

We ask that you respect the premises.

You can do the cleaning yourself... or simply choose the CLEANING PACKAGE from the extras for a more relaxed departure.

...work in the rented premises that is so urgent it cannot be postponed.

No furniture storage allowed, except for linens and small items.

Decorations for special occasions may only be set up in the gîte's reception room; nothing may be attached using nails, screws, thumbtacks, adhesive tape, or mounting putty.

Included: water, electricity, heating.

During the dry season, there is a risk of fire. Please be careful with barbecue embers; a container of water must be kept near the fire source, and the barbecue must not be used during high winds.

🗝️Guest departure – Inspection of the rental property and return of keys.

🕙Departure is scheduled for no later than 10:00 AM (11:00 AM max).

Tidying up must be completed before 10:00 AM (11:00 AM max).

Unauthorized late departure causes significant disruption to the schedule.

Failure to adhere to these times may result in additional charges (e.g., an extra night's stay or billing for cancelled services).

🏃Games:

INCLUDED: Pétanque court, wooden play area with slide and swings, table tennis table, and soccer goal.

Board games are available at reception if needed.

FOR SAFETY REASONS, PLAYING GAMES IS PROHIBITED IN THE PARKING AREAS AND ON "PLACE DE L'ÉRABLE." CHILDREN HAVE PLENTY OF SPACE IN THE PARKS—PLUS A PLAY AREA DESIGNED JUST FOR THEM!

Please respect the areas designated for these activities.

🏊‍♀️The swimming pool:

The pool is open from mid-May to mid-September (or earlier/later, weather permitting).

Open from 9:00 AM to 8:00 PM

- "The pool is unsupervised, and use is at the users' own risk."

- "Children must be accompanied by an adult. The owner accepts no liability in the event of an accident." - "The pool area is secured, but vigilance remains essential":

- Please close the gate after passing through.

- Glass objects are strictly prohibited within the pool enclosure; please read the rules posted at the entrance.

- Pets are not allowed in the pool area.

- Noisy or dangerous games should be avoided for everyone's comfort.

- Pool access is reserved exclusively for guests staying in the holiday rentals. Friends, visitors, or outsiders are not permitted to use it, even occasionally. Thank you for your understanding.

Safety and respect for others are everyone's responsibility.

🐑 Fences:

For your safety: Do not open or enter the fenced enclosures where the goats and sheep are kept, unless the owner is present. You may approach them from behind the fence.

Feeding the goats and sheep? Yes, but with caution!

They may eat small pieces of dry bread, carrots, or apples—in small quantities and free of mold. (Children must be accompanied by an adult.)

Please do not throw anything else to them, even if it seems like a nice treat!

Andalays feed them through the fence, without entering the enclosure.

😽 Pets:

Pets are welcome (limit of one per booking), subject to certain conditions to ensure everyone's comfort and safety:

- Pets must be declared at the time of booking.

- Category 1 and 2 dogs are not permitted.

- Pets must be supervised and kept on a leash in common areas; a muzzle is required for "dangerous" dogs.

- Pets are prohibited in swimming areas; do not use household linens for your pet's comfort—please remember to bring their own blanket.

- Waste must be cleaned up, including in outdoor areas. private or shared green spaces

- In the event of nuisance, damage, or failure to comply with the rules, the owner reserves the right to deny access or terminate the stay without a refund.

Thank you for your understanding and cooperation in ensuring a pleasant stay for everyone—humans and animals alike!

Walking: A forest hiking trail is accessible from the site.

The greenway (Voie Verte) is a 15-minute walk away.

📍Noise:

Please respect the quiet atmosphere so that everyone can fully enjoy their stay, and refrain from any actions—whether by you, your family, or your guests—that might disturb the peace of the neighborhood.

We ask that you avoid excessive noise between 10:00 PM and 9:00 AM. Thank you for your understanding and consideration for the neighbors. Fireworks, rockets, and firecrackers are not permitted.

🚬Cigarettes:

Smoking is not permitted inside the gîte, but you are welcome to smoke on the terraces!

Ashtrays are available on-site.

Please do not throw cigarette butts on the ground—out of respect for children, animals... and nature!

🤸Supervision:

- Child supervision: The owner cannot be held liable for any accidents or damage occurring on the property, in the parking area, or...

...when entering or leaving the property. Children must be supervised by the adult in charge while on the premises—whether at the pool, the playground, or near the farm animals.

🕠Guest Arrival:

Check-in is from 5:00 PM onwards.

Please notify us if you expect to arrive late.

We ask that you report any issues or damage within 24 hours of your arrival.

Self-Catering:

"Self-catering" means you are independent regarding your meals (breakfast, lunch, and dinner). We provide a building equipped with furnished bedrooms (including bedding), bathrooms, and toilets. You also have access to a fully equipped kitchen (oven, microwave, refrigerator, stovetop, dishes, and cooking utensils) and various amenities (tables, chairs, sofas, TV, washing machine, drying rack, iron and ironing board, baby travel cot, high chair, board games, standard coffee maker and Senseo machine, cleaning supplies—broom, dustpan and brush, vacuum cleaner, mop and bucket—barbecue, and decorative items). Guests are asked to use all equipment with care and keep it in good condition during their stay.

Out of respect for other guests and to preserve the site's setting, pitching tents, parking caravans, or setting up any camping equipment is strictly prohibited anywhere on the property (both private and communal areas).

Guest Responsibility:

The guest agrees to respect the premises, equipment, and facilities provided throughout the duration of their stay. Any damage, deterioration, or loss attributable to the client or persons for whom they are responsible may result in a charge covering the actual cost of repair or replacement, upon presentation of supporting documents (invoices, quotes, damage reports, etc.), excluding normal wear and tear.

Non-compliance with rules: In the event of non-compliance with the establishment's house rules (noise disturbances, inappropriate behavior, damage, misuse of common areas, etc.), the owner reserves the right to demand the immediate cessation of the observed disturbances. In the event of a serious or repeated breach, the owner may take the necessary steps to terminate the stay, in accordance with applicable legal and contractual provisions. Any damages or additional costs directly linked to such breaches may be claimed from the client.

Insurance : The client is advised to verify that they hold civil liability insurance and, where applicable, holiday rental insurance covering damages that may occur during the stay.

Force majeure:

In the event of force majeure (fire, natural disaster, etc.), we reserve the right to cancel or modify reservations. In such cases, you will be informed as soon as possible of an alternative solution or, if necessary, a refund of the rental fee paid will be issued. Our establishment is covered by comprehensive professional insurance, including civil liability.

Reservation:

The holiday home is rented to you for a specific maximum number of occupants. For safety, insurance, and comfort reasons, no visitors or outside guests are permitted to sleep or stay in the property. If the number of occupants exceeds the accommodation capacity, the owner may refuse entry to the additional persons.

Any modification or termination of the contract will consequently be considered as originating from the client. "A surcharge of 50 euros may be charged per undeclared person, and the stay may be terminated without a refund." The "Tenant" has booked the premises for a fixed term and may not, under any circumstances, claim any right to remain in the premises beyond that period.

The premises may be used solely for residential purposes; the conduct of any trade, profession, or industrial activity is strictly prohibited. The Tenant acknowledges that this rental is granted exclusively for temporary, leisure-related residence—a fundamental condition without which this rental agreement would not have been entered into.

The Tenant must occupy the premises personally and may not, under any circumstances, sublet the property (even free of charge) or assign their rights under this rental agreement without the written consent of the landlord. Failure to comply with the above rules entitles the owner to terminate the stay immediately, without refund.